Shipping policy
EOS – Shipping Policy
At EOS, we strive to deliver your bridal and fashion wear in the most efficient and reliable manner. Please review our Shipping Policy to understand how we process and ship your orders.
Shipping Destinations
Domestic Shipping (Within India):
We offer shipping across all major cities and regions in India.
Orders within India typically takes 7 business days to be delivered after dispatch, depending on the destination.
International Shipping:
EOS ships internationally to most countries worldwide. Delivery times and shipping fees may vary based on the destination.
International orders typically take 10-15 business days to be delivered after dispatch, depending on the destination country and customs clearance procedures.
Failed Deliveries & Incorrect Addresses
Incorrect Address: It is the customer’s responsibility to provide accurate shipping information at the time of order placement. EOS is not responsible for lost or undeliverable packages due to incorrect or incomplete shipping addresses.
Failed Delivery Attempts: If a package is undelivered due to multiple failed delivery attempts, the customer may be responsible for re-shipping fees.
Lost or Damaged Shipments
EOS takes great care in packaging your items to ensure they arrive in perfect condition. However, if your package is lost or damaged during transit, please contact us immediately at (Enter Email Address).
Lost Packages: If your package is marked as delivered but you did not receive it, please contact the shipping carrier and EOS to initiate an investigation.
Damaged Items: If you receive a damaged package, please take photos and contact us immediately. We will work with the carrier to resolve the issue and provide you with a replacement or refund.
- Unboxing Video RequirementTo process your request for a damaged item, we require a clear and unedited video of the package being unboxed. This video must capture the entire unboxing process, showing the package in its original condition and the item inside.
- Visible Damage EvidenceThe video must clearly display the damage to the product. Any unclear or incomplete evidence may result in your claim being invalid.
- Submission TimelineKindly send the unboxing video and details of the damage to our customer support team at [insert email address] within 24 hours of receiving your package. Requests submitted after this period will not be considered.
Contact Us
If you have any questions or concerns about shipping, please contact us at:
Email: eoscoutureindia@gmail.com
Phone: 8238199555
Address: 1st floor, Neon Square, Chakli Cir, Race Course, Chikuwadi, Haripura, Vadodara, Gujarat 390007
By placing an order on our website, you agree to comply with this Shipping Policy.