EXCHANGE AND RETURN POLICY

At EOS, we take great pride in the quality and craftsmanship of our products. Each piece undergoes thorough inspection to ensure it meets our high standards before reaching you. However, we understand that unforeseen issues may occasionally occur. To address such instances, please read our exchange and return policy carefully.

No Exchanges or Returns

We do not offer exchanges or returns for any purchases made on our website. Due to the nature of our clothing line, which is meticulously crafted and curated, all sales are final. We encourage you to check our size guide and product descriptions thoroughly before placing an order.

Damaged Products Policy

In the rare case that you receive a package with a damaged item, we are here to assist you. Please note the following guidelines for such cases:

Unboxing Video Requirement To process your request for a damaged item, we require a clear and unedited video of the package being unboxed. This video must capture the entire unboxing process,showing the package in its original condition and the item inside.
Visible Damage Evidence The video must clearly display the damage of the product. Any unclear or incomplete evidence may result in your claim being invalid.
Submission Timeline Kindly send the unboxing video and details of the damage to our customer support team at [insert email address] within 24 hours of receiving your package. Requests submitted after this period will not be considered.

Resolution Process

Once we review your video and verify the damage:

We will issue a credit note equivalent to the value of the damaged item.
The credit note can be used for a future purchase on our website.
No cash refunds or product replacements will be provided.

Important Notes

This policy applies strictly to the items that are damaged during transit.
Normal wear and tear, variations in color due to photography, or minor inconsistencies in handcrafted items are not considered damages.
Incomplete or edited videos will result in the claim being denied.

We value your understanding and cooperation in adhering to this policy. Our goal is to ensure you have a seamless and satisfying shopping experience while maintaining fairness for all parties involved.

For any further questions, feel free to contact us at [insert email address] or [insert phone number].

Thank you for choosing EOS. We look forward to serve you!